Assessment Specialist Supervisor – Lucas, Fulton, Henry, Wood, and Ottawa Counties

Company: CareStar, Inc.
Location: Lucas, Fulton, Henry, Wood, and Ottawa Counties
Job Type: Full-Time | Remote with Field Visits
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Intake Specialist to join our Ohio Home Care program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Intake Specialist, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar policies and procedures.

• Maintains confidentially as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence.

• Follows the acceptable use policy while using any information systems owned or controlled by CareStar.

• Directly supervises, manages, and oversees staff, including hiring, firing, and providing performance evaluations, salary recommendations, and individual development goals and objectives.

• Ensures functions of the department are in compliance with appropriate program requirements, CareStar policies and guidelines, and contract standards.

• Monitors intake inquiries and requests; ensures appropriate information and referral services are provided in a timely manner.

• Oversees the assignment of initial eligibility assessments and other clinical work to appropriate staff and new individuals to a Clinical Supervisor.

• Monitors and tracks applicant status until a final determination is made.

• Responds to inquiries and provides supporting documentation regarding cases as necessary.

• Prepares Appeal Summaries and participates in Appeal Hearings as a designee with applicable State agencies.

• Monitors the initial enrollment process for potential high-risk situations and notifies management as appropriate.

• Participates on agency committees and performs quality improvement activities as needed.

• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested. • Participates in sales presentations, RFPs, RFIs and other proposals.

• Performs other projects and duties as assigned.

Minimum Qualifications

• Active License as RN.

• 12 months experience in home and community-based services within the past 5 years.

• Knowledge of Medicare, Medicaid, Home Health Care and Ohio Home Care waiver programs desirable.

• Ability to instruct, counsel, and evaluate subordinate professional staff; effective oral and written communication skills with attention to detail in assessment and in documentation.

• Excellent organizational skills with the ability to prioritize projects and be attentive to detail.

• Effective interpersonal skills with respect for others, including consumers, co-workers and other professionals within a diverse work environment.

• Demonstrates strong critical thinking and problem solving skills and flexibility in relationship to job requirements.

• Computer skills sufficient to enter and process consumer information, report preparation, and use CareStar’s website and email, and familiarity with suite of Microsoft Office programs.

• Valid driver’s license and car insurance, as required by State law, and reliable transportation to drive to other CareStar offices, as business requires.

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar Policies and Procedures.

Why Join CareStar?

• Remote flexibility with meaningful community engagement

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.