Quality Improvement Supervisor

Company: CareStar, Inc.
Location: Remote
Job Type: Full-time
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Quality Improvement Supervisor to join our Quality Improvement Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Quality Improvement Supervisor, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals and objectives.

• Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.

• Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.

• Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.

• Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.

• Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar Policies and Procedures.

• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

• Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse and at least 36 months of experience in the home and community-based services within the last 10 years; OR Bachelor’s Degree in Business, Nursing, Social Services, or related field and at least 60 months of program management or program analysis experience.

• Experience with continuous quality improvement principles, data analysis and basic statistics. • Supervisory experience preferred.

• Strong organizational, critical thinking, and problem solving skills.

• Effective oral and written communication skills.

• Familiarity with suite of Microsoft Office programs.

• Valid driver’s license and car insurance as required by State law.
  

Why Join CareStar?

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.