Clinical Manager SRS – Franklin & Surrounding Counties

Company: CareStar, Inc.
Location: Franklin County, Ohio (and surrounding areas)
Job Type: Full-Time | Remote with Field Visits
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Clinical Manager to join our SRS Program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Clinical Manager, you will work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with the CareStar Policies and Procedures.

• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

• Directly supervises, manages and oversees a team of Clinical Supervisors, including hiring, firing and providing performance evaluations, and individual development goals and objectives.

• Ensures new clinical employees and Clinical Supervisors receive the appropriate orientation.

• Oversees high-risk situations or problematic cases; advises administration as appropriate.

• Participates in quality improvement activities including, but not limited to, Quality Improvement Committee Meetings, project teams, and monitoring tasks.

• Monitor clinical employees adherence to CareStar, program, and State performance standards and follow-up with individual or systemic problems as needed.

• Assists with agency educational training and staff development.

• Participates in public relations activities and provider education.

• Identifies areas for policy and procedure development and assists with these as delegated.

• Addresses consumer and agency concerns/complaints.

• Responsible for ensuring all services are submitted to Finance for billing.

• Attends all program, community, and State meetings and training sessions as requested.

• Fulfills Clinical Supervisor role in his/her absence.

• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.

• Participates in sales presentations, RFPs, RFIs and other proposals.

• Performs other projects and duties as assigned.

Minimum Qualifications

• Current/active license as a Licensed Social Worker, Licensed Independent Social Worker or Registered Nurse.

• Must obtain their Certified Case Manager (CCM) within one year of being in the position.

• Bachelor’s Degree in business or a health-related field preferred.

• At least 36 months of experience in a home and community-based services environment.

• 24 months of experience in data analysis, data trending, accounting or financial analysis desirable.

• Ability to supervise, instruct, counsel and evaluate a team.

• Effective interpersonal skills with respect for others, including consumers, coworkers and other professionals within a diverse work environment.

• Extensive knowledge of community resources.

• Familiarity with quality improvement processes.

• Knowledge of Medicare, Medicaid, insurance and waiver programs.

• Effective oral and written communication skills with attention to detail in assessment and in documentation.

• Excellent organizational practices with ability to multi-task.

• Exercises independent judgment and decision-making, critical thinking and problem solving skills and takes initiative.

• Demonstrates flexibility in relationship to job requirements.

• Computer skills sufficient to enter and process consumer information, report preparation, analysis of trends and use CareStar’s website and email, familiarity with suite of Microsoft Office programs.

• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance and disability

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.